HIRE TERMS AND CONDITIONS

AND CANCELLATION POLICY

Acceptance of Terms and Conditions of Use

These Terms and Conditions of Use constitute a binding legal agreement between the Customer ('you', 'your') and Dress-2-Impress whose office is at Avonwick Station, Diptford, Totnes, Devon, TQ9 7LU ("Dress-2-Impress," "we," "us," and "our"). Please read them carefully as they affect your rights and liabilities under the law.

The terms apply to the hire of Ladies Hats for the Royal Ascot Races between 19th-23rd June 2012 ('the Service').

By using the Service you accept these Terms of and Conditions of Use. If you do not agree to these Terms and Conditions of Use you should not use the Service.

1. The hired hat or fascinator will remain the property of www.dress-2-impress.com at all times.

2. Our Hats and Fascinators are available for hire to customers visiting the Royal Ascot Races only, and for use during their attendance of the Race Meeting on date of Hire between 19th-23rd June 2012.

3. The hire charge is stated on each Hat or Fascinator item page along with details of the deposit amount that will be refunded on the return of Hat or Fascinator to us at the Royal Ascot Tennis Club Clubhouse, Ascot Wood, Station Hill, Ascot, Berkshire, SL5 7HF before 9.30pm on your day of Hire.

4. Bookings must be made 4 days in advance of the Royal Ascot Races 2012 (which will be held at Ascot Racecourse 19th-23rd June 2012). The hat or fascinator Hire amount must be received 3 days before the date hat or fascinator is required. No hat or Fascinator is reserved until the hire has been paid.

5. Once your hire payment has been received, a receipt and ticket will be issued in the post to you within 3 working days. You must bring this ticket and receipt with you when you collect your hat or fascinator, and when returning your hat or fascinator for the refund deposit. Full instructions on how to get to the Royal Ascot Tennis Club Clubhouse will also be sent with your receipt and ticket.

6. Your hire hat or fascinator will be available for collection from the Royal Ascot Tennis Club Clubhouse, Ascot Wood, Station Hill, Ascot, Berkshire, SL5 7HF between 9.00am and 13.00pm on the day of the Royal Ascot Race meeting that you have booked.

7. On collecting your hat or fascinator from the Royal Ascot Tennis Club, you will be required to pay for the DEPOSIT PRICE of the Hat. This cost is refunded once Hat returned at the end of the day.

8. If you do not collect your hat or fascinator from the Royal Ascot Tennis Club between 9.00am-13.00pm on the day you have requested, then your Hire price will not be refunded.

9. If you fail to return your hat or fascinator before 9.30pm to the Royal Ascot Tennis Club on your date of hire, then you will be invoiced a further days hire, for each day you have kept the hat or fascinator, until the item is returned by post to Avonwick Station, Diptford, Totnes, Devon, TQ9 7LU.

10. Your original invoice will be for: Hire cost only. On your hire date you will be charged: Refundable Deposit. On returning the hat or fascinator between 5.15pm-9.30pm on your date of hire, you will be refunded the deposit on return of the hired hat or fascinator in the condition you received minus the normal and reasonable signs of wear for single use. We reserve the right to retain all or some of the security deposit if the hat or fascinator is returned marked in any way; this includes make up, alcohol, and rain damage.

11. Customers who return items damaged beyond economical repair will not have their deposit refunded. If we determine, in our sole discretion, that the product returned is capable of repair or restoration to its original condition, we may charge you a lesser amount than the full deposit to cover the cost of such repair.

12. Hire price payable on booking is made by PayPal. Paypal process payments securely online, and DO NOT share your personal banking information with us, or anyone else.

13. When you book your hat or fascinator hire, then this hat or fascinator is reserved for you and will not be booked for anyone else on the same date. However, should the hat or fascinator not have been returned by a customer that hired the hat or fascinator a previous race day during the Royal Ascot Race Meeting 2012, then an alternative hat or fascinator, equal in value, and colour will be offered to you for half price. You may take the offer of the alternative or a full refund if you prefer.

14. By using the Service, you consent to receiving email communications from us. These communications will include notices about your hat or fascinator (e.g., collection and drop of details and other transactional information) and information concerning or related to the Hire. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements.

15. We will never share your information with ANY third parties.

16. On booking you can opt in to receive our infrequent newsletters from www.dress-2-impress.com. If you ever wish to opt out, you may do so by responding to our newsletters with "Remove" in the subject line.

17. CANCELLATION POLICY - Cancellations made 30 days or more in advance of the booked date will receive Full Refund. Cancellations made 29-14 days in advance of Hired Date will receive a 50% Refund. Cancellations made 13-7 days in advance will receive 30% refund. No refund will be given to cancellations made 6-0 days on advance of the date booked. No refunds are given to those that do not collect booked hats on the day and have not given notice.